Tuesday, January 17, 2006
总算搬到了新家,花了25刀租了一辆minivan,在朋友的帮忙下,东西都顺利的搬进去了。屋里的设施还挺全活,新冰箱,新地毯,新粉刷的墙。搬入的晚 上,老公侧耳一听,说有噪音,我使劲听了一下,是有点,不过没有什么影响。自此之后,老公心情郁闷,竟然将此公寓定为他所住过的最差的公寓,气得我火冒三 丈。吵了几次,心想还是由着他吧,谁让他现在还是家里的经济支柱,嘻嘻。于是开始投诉物业关于噪音问题。投诉信如下:
Dear Chery,
I am a tenant living at Apt. ***,*** Platt’s Lane. I moved here ten days ago. I loved this place because it’s quiet and safe ( I have ever lived in this building for 3 months in 2004). But on the first day I moved in this time, I heard disturbing noise at night. It doesn’t stop for 24 hours. Because I inspected the apartment in daytime, the noise is not that significant. But at night, it’s so annoying. My husband and I couldn’t fall asleep for a long time every evening. I am a Master’s student at UWO. I need a quiet place to write my thesis. My husband likes to read books after supper. Both of us are distracted by the noise in the evening. It’s hard to bear. We thought we can get used to the noise. However, now it seems impossible. I have asked Gloria to check out this problem. She said there is no way to deal with it, because the boiler room is right beside my apartment. And the boilers or the pumps can not be stopped. So I am writing to you to see how we can settle this. We still love this building. We hope to switch to another one-bedroom apartment facing South in this building, quiet and away from those noisy rooms, so that we can still keep the lease. If there is no such an apartment available in the coming two months, we are afraid that we have to suspend the lease in advance. I hope you understand this problem. Thanks!
效果不错,上周四,来了两个老头来调查噪音了。让 我哭笑不得的是那个maintenance manager,竟然带着助听器,来听噪音,废话,聋子怎么听得到嘛。 另外一个是building manager,一副老态傻傻的样子,说有一点小噪音而已。回去之后他们就做了如下决定:
Dear Honfang
Your noise complaint was investigated by our Maintenance Manager and Building Managers and their findings were that this was normal building noise.
Further investigation was conducted to see if previous Tenants in your unit had any complaints and they did not.
You mention that the boiler room is right beside your apartment but that is not the case. Similarly, Apartments that do have the boiler right above them do not have a concern with boiler room noise so even if the boiler room were beside you our experience is that it would not cause a problem.
I am so glad that you love the building, we love having you.
In your e-mail you mention that you wish to switch units to another south apartment in the same building. I hope to address both of your suggestions but I first want to make it very clear that we at Old Oak do want to satisfy your housing needs for a very long time.
If you wish to switch apartments you would first assign your present unit. An assignment is legally processed through your Building Managers. You would find someone to take over your lease and we would process the paperwork. Another option is sub-letting your unit, although that does not sound appropriate to me given what I believe your request is.
If you had completed a one year lease with us and required a different unit we would transfer you. This Transfer would be done through your Building Management at 251.
If you assign your unit (and only if you assign your unit) and wish to explore another unit in your building or in our complexes I would direct you to our leasing office for their expert experience and wide variety of availability.
Hongfang, I assure you we do investigate thoroughly to see if there is anything we need to do but in your situation we have investigated and not found any disturbing noise. I trust that you will appreciate our investigation.
Do not hesitate to contact us if there is anything further we can do for you.
Kindest Regards,
Chery Lake
Manager, Tenant Services
态度极为的礼貌,可是就是不解决问题,哼,还惹毛我啦,我还偏要跟你们玩到底。说的一点站不住脚嘛,派个聋子来就想大事化了。于是我就做了以下的反驳:
Dear Chery, I have to say I am not satisfied with that investigation. 1) I have told you and written on the request form that the noise is loud at night, and it’s not that loud in daytime. Obviously, your people come to investigate in the morning and got that shaky conclusion. From common sense, noise can be masked by many different other sounds in the day. 2) I don’t have to mention what’s inside the Maintenance Manager’ ear. Is that a hearing-aided equipment? If he himself has a poor hearing ability, how can he possibly understand the sufferings we have from the noise? 3) As a tenant, I have no idea where the noise is from, boilers or something. I was led to believe that must boilers by the first assistant, Gloria. She said it might be boilers. I only know there is noise. I don’t care what’s beside my room. The Maintenance Manager and Building Managers have opened the door for me, and they know how loud the sound is in that room. There is only an empty room, do you have proof that it’s strong enough to block the noise? 4) No other such complaints don’t mean that the noise doesn’t exist. People’s bearing ability varies individually. Some people may take the noise as nothing, but we take it seriously. 5) We are not trying to arouse some unreasonable disputes. If so, we can choose to move out. It’s because we like this building, we stay here, and we’d like to keep a lease as long as we can have a comfortable apartment. We don’t mind waiting for a couple of months, 2 or 3, even 4 months.I don’t think our request is hard to accept. When they left last week, the Maintenance Manager has agreed to switch an apartment for me. I don’t know why it becomes different now. So if you can’t switch an apartment for us within the next 4 months (the longest time we can bear), we would be sorry to say that we can’t keep the one-year lease. I think this might be the best solution for both of us– we don’t have to suffer the noise after 4 months and you don’t have to bother switching another apartment.
我说的句句在理,就等着摩拳擦掌看他们还有什么话说,不出所料,今天他们就亮了白旗:
Dear Hongfang
Please contact your Building Managers for transfer.
I have discussed your wishes with the Building Manager and Karen McDonald has approved you transferring as per your request.
Please let me know if I can be of further assistance.
Chery Lake
从这次的事件中,我得出两个结论:1)老外们还是比较单纯,不太会耍赖;2)老外们还是讲理的,而且加拿大的投诉机制还是很完善。 不错不错。